The commitment of our staff covers Scania's simple and clear core values – customer first, respect for the individual and quality – which unite the entire organisation.
Scania's identity is formed by the products which the company offers – the vehicles, services and financing – and by the people in the company, through their values and the way that they work. Scania's core values – customer first, respect for the individual and quality – bind the company together and form the basis for Scania's culture, leadership and business success.
By knowledge of the customer's business, Scania can focus on creating added value for its customers. The customer is the focal point for the entire value chain: from research and development, through purchasing and production, to sales, financing and services.
Respect for the individual
Respect for the individual means appreciating and using the knowledge, experience and efforts of all employees to achieve continuous improvement in the organisation. In day to day work, inspiration and new ideas are born, while Scania staff develop their abilities. This ensures improved quality, efficiency and job satisfaction.
High quality products and services from Scania are essential for ensuring that customers remain satisfied with their investment. Through its understanding of the customer's needs, Scania continuously refines the qualities of its products. Deviations are regarded as a valuable source of quality improvements for products, and are utilised in the company's processes.